Privacy

0 Preface

0.1 This document covers general privacy and security issues when doing business with OnAir Solutions.
0.2 OnAir Solutions is not bound by the Australian Privacy Principles of the Privacy Act 1988 (Cth). However, we have referenced these in determining our privacy policy.
0.3 OnAir Solutions respects your privacy, and the right for you to choose if and how you wish to be contacted by us.
0.4 OnAir Solutions operates a website at https://onair.au.

1 Open and transparent management of personal information (APP 1)

1.1 This document is publicly and freely available from our website, https://onair.au/about/privacy/.
1.2 If you have any questions regarding this policy, please contact our privacy officer.
1.3 This policy is reviewed from time-to-time and as systems, procedures, operations or suppliers change.

2 Anonymity and pseudonymity (APP 2)

2.1 Your access to our website is anonymous when you are browsing the general areas of our site.
2.2 To allow us to provide services and products to you, we must collect basic contact information.
2.3 Additional information, such as private address or driver’s license may be required for anti-fraud measures. You do not have to provide this information, but we reserve the right not to provide products and services where we believe there is a risk in us doing so.
2.4 If you prefer to be identified by a pseudonym, please advise us. In such cases, we will be unable to accept credit card payments, and may need to take additional steps or restrictions to protect against fraud. Generally speaking, we will need your full name at the time of any sale transaction.

3 Collection of solicited personal information (APP 3)

3.1 OnAir Solutions collects information as necessary to provide a service to you.
3.2 OnAir Solutions may also collect information when it is voluntarily provided by you for the purposes of discussing our products and services.
3.3 Other companies (our clients) may provide information about you as a referral, if their privacy policies and relationship with you or your company permit them to do so.
3.4 We may also purchase mailing list information from a provider or broker of such information.
3.5 In using our general website (excluding online transactions), we do not use any personally identifiable information.
3.6 Cookies and session IDs may be used on our website. Except for online transactions and live chat functions, cookies and session IDs do not allow us to identify you or your company personally.
3.7 When performing online transactions (eg purchases) on our website, we may require personally identifiable information to perform or complete the transaction.
3.8 We do not collect any information deemed to be sensitive by the Austtalian Privacy Principles.

4 Dealing with unsolicited personal information (APP 4)

4.1 If we received personal information from you that was not requested, we will handle it in accordance with this policy and endeavour to destroy or return it.
4.2 For the purposes of this section, we regard solicited personal information as:

• Your Name
• Phone numbers
• Email addresses
• Postal addresses
• Business addresses
• Home addresses, where provided for delivery of purchases
• Any public information on social media sites
• Information contained in email messages and signatures
• Credit card numbers where provided for manual transaction processing
• Names of current and previous organisations you have worked for

5 Notification of the collection of personal information (APP 5)

5.1 Unless otherwise specified, we do not collect sensitive personal information.
5.2 We provide awareness of our our collection practices through this policy.

6 Use or disclosure of personal information (APP 6)

6.1 OnAir Solutions uses information to provide and promote services to you, and as part of doing business with you.
6.2 All contact information and lists are kept confidential, and will not be on-sold to other companies.
6.3 We may use information as part of direct marketing communications with you, unless you have told us you do not wish to receive such communication.
6.4 If you have provided us with contact information, OnAir Solutions may contact you by phone, fax, post or Email for the purposes of promoting services and products that may be of interest.
6.5 If you do not wish to be contacted for marketing, please inform us of this preference.
6.6 While you continue to be a customer, we may still contact you as required to conduct business, for example to send invoices or statements, or alert you to rate changes.
6.7 Your IP address and browser type is logged when you access our site. We may use this information to provide website usage statistics.
6.8 We may also use website log files to investigate security breaches.
6.9 We do not conduct marketing using SMS messages. We may use SMS messages, where you have given us permission, for providing support or transaction related inform for your benefit.
6.10 We used third-party analytics platforms to review and improve our services.

7 Direct marketing (APP 7)

7.1 We will send one-to-one and marketing emails to our contact database from time-to-time.
7.2 We strive to ensure information is relevant and occasional, so it does not become annoying.
7.3 You can opt-out of marketing emails via the unsubscribe links provided. We ensure these preferences are respected for future emails.
7.4 If you do not wish to be contacted by any means, please let us know and we will respect your choice.
7.5 We may also use third-party email marketing services, where we believe the information we send is targeted and relevant.
7.6 There are some circumstances where we may still email you, even if you have opted out. These may include invoices, notifications regarding a prior purchase or as required by law. 

8 Cross-border disclosure of personal information (APP 8)

8.1 We do not provide your information to persons or organisations in foreign countries, except for the purposes of providing product support from international suppliers.
8.2 We use Microsoft cloud services for file and email collaboration. Our data residency with Microsoft is Australia.
8.3 We use Zoho desk for support ticket handling. This data is held in international data centres.
8.4 We use HubSpot for sales, marketing and contact databases. This data is held in international data centres.
8.5 We use Intuit QuickBooks and Saddle Oak Software SOS Inventory for accounting. This data is held in Australian and international data centres.
8.6 Having reviewed our cloud software contracts and Australian Privacy Principle #8 we are satisfied our systems do not represent a disclosure of personal information to an overseas receipient.

9 Adoption, use or disclosure of government related identifiers (APP 9)

9.1 We may assign a unique identifier to you or your organisation, to assist as in dealing with you.
9.2 We may also require a username and password to access secure resources on our website.
9.3 Identifiers used are unique to our organisation.
9.4 We only use government related identifiers when verifying identity for purchase, pickup or delivery authorisation.
9.5 We do not store or correlate government related identifiers in our systems.

10 Quality of personal information (APP 10)

10.1 OnAir Solutions takes reasonable steps to make sure that the personal information collected, used or disclosed is accurate, complete and up-to-date.

11 Security of personal information (APP 11)

11.1 When ordering goods and services, supplying payment details or providing other confidential information, we use SSL browser security to encrypt the transaction.
11.2 Please ensure the browser “padlock” is illuminated, and your browser displays https://onair.au when performing secure transactions.
11.3 We do not store credit card or other payment details longer than is necessary to complete the transaction.
11.4 Credit card details are processed by a third party such as Stripe or PayPal, such that we never store your credit cards details for online payments.
11.5 Our computer networks are reasonably protected from unauthorised access through the use of passwords, least access policies, two factor authentication (2FA) and general IT security practices.
11.6 If you provide us credit card details through other means, such as via Email or phone, we will endeavour to destroy them as soon as the transaction is completed. For security, we always recommend using our online store or payment portal for any credit card payments.

12 Access to personal information (APP 12)

12.1 We will provide access to, and the opportunity to correct, information stored about you, in line with the Australian Privacy Principles.
12.2 Such access will be provided at no charge.
12.3 Please contact OnAir Solutions if you wish to access informational held about you.
12.4 We will need to identify you before providing access, to ensure we are not disclosing personal information in breach of our policy or the Australian Privacy Principles.

13 Correction of personal information (APP 13)

13.1 Please contact OnAir Solutions if you wish to correct informational held about you.
13.2 Information may continue to be held after our relationship with you has ceased. If you do not wish us to store information, please alert us to this, so it can be destroyed.
13.3 Certain information may need to be retained for legal or taxation reasons.
13.4 We may update personal information if we are satisfied it was previously inaccurate, out-of-date, incomplete, irrelevant or misleading.